Oaks Mackay Carlyle Suites

I had booked and paid at check-in for 7 nights but unfortunately personal reasons meant I had to leave after the first night. I mentioned in passing to the staff that I would appreciate some refund if that was possible. Without fuss I received a refund on my credit card for 5 nights. I was very happy for them to charge for the second night as I checked out late.

The location was good and relatively easy to find and the people were very friendly and helpful.

Nice balcony, although didn't get to use it. Perfectly good for an overnight stop. Comfortable bed.

The location is very close to the city with lots of eateries. The bed was comfortable and room a good size (1 bed apt with balcony).

Nardeen was very helpful since we had late check in until our check out time. The room was highly well maintained at the highest quality, and most important it really feels like our home. We love the layout of the room, and the privacy of the balcony. This has made our first time staying in Mackay so memorable. Price also equal with the quality offered. We definately will be back on our next visit and highly recommended to friends, families and colleagues.